There is no doubt that ASMP 2.0 and the implementation of Workday will bring major change to campus, including transforming the way many staff perform their daily work. To ensure University staff are successful in the new system, ASMP 2.0’s Enterprise Readiness team is currently developing a robust training strategy to deliver a variety of training options to campus. Based on widely-accepted organizational change management methodology, training will be deployed centrally to campus and will focus on critical business skills staff will need to work in Workday.
“Before we put pen to paper on a training strategy, we have been meeting with each College, School, and Unit (CSU) to do an assessment of their preliminary training needs to determine how many will need training and what level of training will be required.” said Claire Knauth, Organizational Readiness Lead. “Additionally, we are looking into what training delivery methods would best suit each unit.”
As part of the training strategy, Enterprise Readiness plans to develop several methods of training to provide a diverse set of options for campus based on the necessary tasks workers will be required to perform in Workday. These methods will provide a mix of task-based, hands-on training in both classroom and virtual settings, including both live demonstrations and on-demand offerings.
Training Methods being considered may include:
Instructor Led: Training classes led by instructors will be ideal for workers who will spend the majority of their time processing transactions in Workday. These sessions will be task-based and will focus on key information and skills required for staff members to complete essential tasks, as well as access key features of Workday.
Virtual Classroom: Due to classroom size restrictions and conflicting work schedules, virtual classroom training may be ideal for most workers. Live or on-demand webinar-style virtual training will allow staff to remotely access training containing specific instruction needed to complete daily tasks at their convenience.
Train the Trainer: As part of long-term sustainment planning, Enterprise Readiness will work with CSUs to identify and train individuals with deep functional and business process understanding, and are recognized by their CSUs as experts. These individuals will in turn deliver training back to their CSUs and serve as local experts after the system goes live.
Working Labs: Designated labs will offer staff the opportunity to practice processing actual transactions with the help and supervision of trainers. This is ideal for individuals who have undergone previous instructor-led or virtual training.
Digital Job Aids: Digital job aids are designed for the occasional Workday user, infrequent business processes, and as a refresher for those who have taken in-depth training. These job aids will provide step-by-step instructions for individual business processes.
“No matter which method or methods work best for a CSU, the fact that training is centrally developed and deployed will ensure a consistency across campus,” said Knauth. “We also want our training to be timed appropriately so that workers won’t lose their newly gained knowledge and skills before applying what they have learned in their daily work.”
Training for high-level users will start approximately 8 weeks prior to Workday Go Live and will continue after Go Live. Since Workday offers two updates per year, additional training will be necessary going forward to keep workers informed about new features and changes to the system.
“We view staff training as a major investment in the future success of the University, and we want workers to be educated and empowered in the new system,” said Knauth. “By providing CSUs with a diverse mix of training methods we can accommodate each CSUs unique needs while ensuring a high standard of quality across the board.”