Healthcare professionals may be unfamiliar with military culture, and may face challenges forming relationships with veteran patients. Because forming a trusting relationship with a healthcare provider is important in patients’ healthcare experience, and may influence the extent that veterans engage in care and comply with needed treatment, this aspect of healthcare requires further study in order to improve veterans’ healthcare.
This study was funded by the Center for Health and Social Policy (CHASP) at The University of Texas at Austin as part of its UT/Seton Research Collaboration. The study aims to improve our understanding regarding how healthcare providers’ military cultural competence can impact veterans’ healthcare experience. The project designed and conducted a training in military-informed care and military culture for health care providers. The study is assessing the impact of trainings on providers’ knowledge and behaviors related to military-informed care, and evaluating whether providers’ receipt of training influences veteran patients’ perceptions of care.
As a part of the study, research personnel conducted a focus group with veteran patients who receive care at Seton Healthcare to obtain their input regarding the design and content of the provider training. Primary care providers were invited to participate in the study; one group of providers received the military-informed care and military culture training and another group were invited to complete an online training in military culture. Providers were assessed on their level of military cultural competence before and after training to assess for changes in knowledge. The project is administering healthcare satisfaction questionnaires to patients after receiving medical care from providers who received training in order to assess whether either training influenced how veteran patients experienced the care they received. A final report will present findings on the extent that the provider trainings influenced veteran patients’ perception of healthcare.