Get in Touch
Call Us
To reach the Dell Medical School hub at The University of Texas at Austin, please follow the steps below.
If you need assistance, select option 9 and a team member can assist in connecting you to the team in your region.
888-901-2726, select option 3, then option 1.
Email Us
For general enquiries, please email us at:
CPAN@austin.utexas.edu PeriPAN@austin.utexas.edu
Text Us
Get a response from the Dell Medical School team within five minutes. Enrolled clinicians can text about: Referrals, Resources, Consults.
512-575-2601
Important information before contacting us
Before emailing:
Please refrain from sending patient protected health information (PHI), as our email is not encrypted. The CPAN and PeriPAN email addresses are for general inquiries and age-specific and insurance-specific referral/resource requests lists. Physicians will need to call the hotline for patient-specific referral requests and consults in order to ensure resource coordinators have all the information necessary to complete the requests.
Before texting:
Please refrain from sending patient protected health information (PHI).
Questions about Contacting?
How do I contact CPAN and PeriPAN?
Call 888-901-2726, and follow the prompt for direct routing to your regional team for psychiatry consultation, referrals, and resources. You can also email CPAN at COSH@bcm.edu for more information about the program or to schedule an in-person or virtual presentation about services. You can also use the contact form on our website to reach the Texas PeriPAN team: TXPeriPAN.org
What information do you need from me when I call?
The reason for the call, the patient’s name or initials, date of birth, race, ethnicity, insurance information (if applicable), medical/patient record number (so that staff can reference the call if you call again on the same patient), and the zip code of where the patient lives (so that staff can look for referrals closest to the patient’s home). Staff will also need a good contact number and email/fax number for sending any referrals/resources you need.
What times can I call CPAN and PeriPAN for help?
Staff are live on the phones Monday-Friday, 8 a.m.-5 p.m., except for institutional holidays (e.g., Christmas, Thanksgiving, etc.). There is also a secure voicemail system where you can always leave a message outside of these times and receive a call back during regular business hours the next business day.
Call now for free access to real-time consultations, personalized referrals, and valuable resources. No call is too small!
(888) 901-2726, Option 3, Option 1
For immediate mental health resources, call 800-273-8255. To find help for you or your family, visit MentalHealthTx.org.
