Get in Touch
Call Us
To reach the CPAN/PeriPAN Dell Medical School hub at The University of Texas at Austin, please use the number below. If you need assistance, select option 9 and CPAN/PeriPAN staff will connect you to the team in your region.
888-901-2726, select option 3, then option 1.
Email Us
For general enquiries, please email us at:
CPAN@austin.utexas.edu PeriPAN@austin.utexas.edu
Text Us
Get a response from the Dell Medical School team within five minutes. Enrolled clinicians can text about: Referrals, Resources, Consults.
Important information before contacting us:
— Before emailing: Please refrain from sending patient protected health information (PHI), as our email is not encrypted.
The CPAN and PeriPAN email addresses are for general inquiries and age-specific and insurance-specific referral and/or resource requests lists.
Physicians can call the CPAN/PeriPAN hotline for patient-specific referral requests and consults. That will ensure that our behavioral health consultants have all of the necessary information to assist them.
— Before texting: Please refrain from sending patient protected health information (PHI).
CPAN/PeriPAN Statewide Directory
Contact FAQs
How do I contact CPAN/PeriPAN?
Follow the instructions at the top of this page to reach the Dell Medical School CPAN/PeriPAN team, or simply call 888-901-2726 and follow the prompts for direct routing to your regional team for psychiatry consultation, referrals and resources. You can also email the statewide CPAN/PeriPAN program at COSH@bcm.edu for more information, or to schedule an in-person or virtual presentation about CPAN/PeriPAN services.
What information do you need from me when I call?
Please include the following:
– The reason for the call.
– The patient’s name or initials, date of birth, race, ethnicity, insurance information (if applicable), medical/patient record number (so CPAN/PeriPAN staff can reference the patient in future calls) and patient’s ZIP code (for local provider referrals).
– Provider phone and/or fax number and email for sending referrals and resources.
What times can I call CPAN/PeriPAN for help?
Staff are live on the phones Monday-Friday, 8 a.m.-5 p.m., except for institutional holidays such as Thanksgiving or Christmas. Providers can also leave a message on our secure voicemail system outside of open hours and receive a callback the next business day.
Call now for free access to real-time consultations, personalized referrals and valuable resources. No call is too small!
888-901-2726, option 3, then option 1
For immediate mental health resources, call 800-273-8255. To find help for you or your family, visit MentalHealthTx.org.