We want to send out a huge THANK YOU out to all of our Students! You make our COMMUNITY unique with your perspective and Longhorn pride and spirit, and we have loved celebrating y’all for National Student Employee Appreciation Week! We are thankful for your continued efforts and hope you all enjoyed the daily surprises.
“We wanted to thank your team for helping out with User Testing on the TRAC project replacing the Resnet/PNA networking order forms.”
Oscar – “We really appreciate you scheduling one person who lives in the dorms and one who doesn’t. Exactly what was needed!”
Students – “The students gave great feedback and excellent insight into how they use bandwidth and their familiarity with ServiceNow as students. They were a great help in our testing!”
“The Tier 2 Networking Group also gave great feedback, uncovered things I had not seen before, and provided a great deal of input about what they do and how the tool can help them do their jobs. When we have tools talking to each other and your group troubleshooting user issues, they are the front line when it comes to spotting any issues with any of our systems. And we appreciate that!” – Jeff Hauger
Continuing with how much our students contribute to the Service Desk, let’s celebrate how they created COMMUNITY and a top notch SERVICE partnership with the ServiceNow Team!
“Kayle, I wanted to thank you for the assistance with John this morning. The customer we had would not take no for an answer and I was not skilled to handle his request. I want to recognize John Napier for quickly jumping in to help and provide next level customer support for this gentleman. John could have said No and that the customer could come back at 10 AM, but he did not and for this, and going above to cater to the needs of this customer, I want to recognize John. Thank you to you and your team for all you do Kayle.” – Chad, ITS Admin
“Thank you for your help these many years. I will be retiring this month, and want to express my appreciate for your professionalism and patience. Best regards.” – Cherye
Kudos to Kim and the connection he has made with his customer over the years. What a way to capitalize on our SERVICE value:
“To our friends and colleagues in ITS and LAITS, thank you for sharing your time, skills, and talents with us. I look forward to working with you more and more in the months and years ahead.”
-David Burns, Director – Computer Services for McCombs
In response to the McCombs Email Migration project: