Dealing with Difficult People

Whether it is a demanding customer or an upset co-worker, difficult people make our jobs more complicated and less enjoyable. The challenging behaviors we face demand skillful, calm responses. This training is designed to increase awareness of difficult behaviors and ways to effectively respond to get your needs met and respond to difficult people in a calm, assertive manner.

 

Upcoming classes:UTLearn

Download Dealing with Difficult People Presentation [PDF]