The employees of the University of Texas at Austin work together to create a world class university. This communication training was developed to support UT employees in their daily efforts toward that goal. Communication is a skill that can be learned and improved, and it can make a huge difference in how we feel about our jobs and how others feel about us. Some situations are particularly challenging, and we need creative ideas for approaching those situations in order to be successful. Sometimes we just need a reminder of what we already know or reinforcement for what we are already doing right.
This training was developed to help employees learn new skills and strengthen the skills they already possess. It may be especially helpful when you or the other person is angry, but you may also find it helpful when dealing with a difficult customer, having a challenging conversation with your boss, or attempting to de-escalate a tense conversation.