What is Change Management?
IT Change Management is the process of requesting, assessing, testing, authorizing, publishing, implementing, and reviewing changes to IT service assets.
The purpose of IT Change Management is to enable beneficial change with minimum disruption to IT services. IT Change Management processes ensure that changes are recorded and authorized at the appropriate level.
ITS Change Management Processes
The Information Technology Services (ITS) Change Management processes meet the foundational requirements for industry best practices as detailed within the ITIL framework for IT Change Management.
The objectives of the ITS Change Management processes are to:
- Assess changes based on their impact, benefit, and risk to the business in order to reduce their potential impact
- Establish clearly defined best practice processes to ensure compliance with university change management guidelines
- Ensure that all changes are appropriately prioritized, tested, implemented, and documented;
- Ensure that all changes are scheduled based on ITS and university requirements, have allocated appropriate resources, and have considered other changes being implemented
- Provide timely communication to stakeholders for changes to ITS service assets
- Provide change process performance reports, including trending information and specific key performance indicators, to drive continuous process improvement
Change Management Process Owner
Michelle McKenzie
Change Advisory Board
A Change Advisory Board (CAB) is an integral part of the ITS change management process. The CAB designed to balance the need for change with the need to minimize inherent risks.
- ITS CAB Meetings occur Thursdays from 2:00 pm – 2:30 pm.
- If there are no agenda items to review by noon the business day before a scheduled meeting, the CAB Facilitator may cancel the meeting.
ITS CAB
| Portfolio | Role | Primary | Back-up |
|---|---|---|---|
| CSOL | Member | Richard Saxon since Jan 2022 | Grady Bailey since Aug 2020 |
| CSS | Member | Scott Richardson since Aug 2020 | Kourt deHaas since Aug 2020 |
| CSS | Facilitator | Terry Gibson since Aug 2020 | Liz Litsinger since Aug 2020 |
| N&T | Member | Zach Holbrook since April 2022 | Nelson Ralls since Aug 2020 |
| UDC / EPSS | Member | Aaron Wilson since Aug 2020 | Mike Martell since Jul 2021 |
Resources
- Change Communication Template
- Change Management Training
- “Which Change Type should I choose?” Infographic
- Change Management Standards & Guidelines
- Change Management Dashboard (CAB view)
- Change Management Dashboard (Customer view)
- Change Management Knowledge Base on ServiceNow
- Post Implementation Review (PIR)
- Risk Assessment and Impact Analysis
- IT Maintenance Calendar
Calendars
- University Academic Calendars
- UT Football Schedule
- ITS Change Management Dashboard Calendar in ServiceNow
