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IT Service Catalog Management

What is IT Service Catalog Management?

IT Service Catalog Management places customer-facing and supporting campus IT services in a convenient, centralized location making it easier for the community to find information about and request them.

The catalog can be accessed using ServiceNow or through the IT@UT home page and currently includes services offered primarily by ET.  

We plan to continue adding services offered by campus IT partners in order to make the catalog as comprehensive as possible.

IT Service Catalog Management Process

The IT Service Catalog Management process meets the foundational requirements for industry best practices as detailed within the ITIL framework.

The objectives of IT Service Catalog Management process are to:

  • ensure the catalog is made available to customers to easily request services
  • ensure that the catalog is maintained and contains accurate information on all operational services
  • ensure that all new services can quickly be offered in the catalog as soon as they become available
  • provide automated and/or self-help methods for fulfilling requests wherever feasible (e.g., automated password reset, self-help knowledge bases)
  • record and categorize requests with appropriate diligence
  • maintain customer satisfaction through efficient and professional handling of all requests

IT Service Catalog Management Process Owner
Michelle McKenzie

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