September 2022:

• Reminders and Helpful Hints
• Service Management Roadmap Update
• Which Change Type Should I Choose?
• What is a Blackout Window vs a Reserved Maintenance Window?
• How Do I Submit a Request for a Reserved Maintenance Window?
• Public Knowledge Management
• Service Management Project Updates

June 2022:

• Reminders and Helpful Hints
• IT Maintenance Calendar Migration to ServiceNow
• Service Management Roadmap Update
• Service Management Project Updates

March 2022:

• Visual Task Boards
• Service Management Project Updates
• Updated Incident and Change Communication Templates
• ISO incident Response documentation

December 2021:

• FY 20-21 Metrics Report
• Updated Standard Change Templates
• New Scheduled Changes Report
• Updated Major Incident Checklist
• Service Catalog Updates