Training

Service Management (SM)

• ServiceNow How-Tos
• ITIL in a Nutshell
• Intro to Service Management with ITIL 4
• ITIL Terminology and guiding principles
• ITIL Complete List

Change Management (CM)

• Change Management Training Slide Deck
• Post Implementation Review (PIR) Procedures

Change Advisory Board (CAB)

• CAB Member Procedures
• CAB Facilitator Procedures
• CAB Member Training Slide Deck
• CAB Members Quick Reference Guide

Incident Management (IM)

• ET Incident Management S&G Training Slide Deck
• ET Major Incident Checklist Slide Deck
• ET Major Incident Training Video 9-16-2021 / 1:09:20
• More coming soon!