Training
Service Management (SM)
- ServiceNow How-Tos
- ITIL in a Nutshell
- Intro to Service Management with ITIL 4
- ITIL Terminology and guiding principles
- ITIL Complete List
Change Management (CM)
- Change Management Training Slide Deck
- Post Implementation Review (PIR) Procedures
- ITS Change Management Training Video 9-28-2020 / 1:07:50
Video Sections:
- Recording Opening Remarks for Change Management Training
- What is Change Management?
- Why Do We Need Change Management?
- Scope/Out of Scope
- Intro to Change Types
- Standard Change
- Normal Change
- Expedited/Emergency Changes
- Change Management Form – Detailed Look
- How to Choose a Configuration Item
- How to Approve Change Requests in ServiceNow
- Finishing a Change Request
- How to Propose, Modify, or Retire a Standard Change Template
- The Difference Between Assess and Authorize States
- Change Management Dashboards
- Change Management KPIs
- ITS Change Management Risk & Impact Analysis
Change Advisory Board (CAB)
- CAB Member Procedures
- CAB Facilitator Procedures
- CAB Member Training Slide Deck
- CAB Members Quick Reference Guide