Resources
Frequently Asked Questions
General
What is the Texas Child Health Access Through Telemedicine program?
The Texas Child Health Access Through Telemedicine program (TCHATT), funded by the Texas Legislature in 2019, aims to increase access to mental health services for schoolchildren across Texas. Dell Medical School is one of 13 health-related institutions that offers TCHATT services to school district staff, students and families.
What does Dell Medical School (DMS) TCHATT offer?
Student services:
• Short-term telehealth appointments offered at no cost.
• Care coordination, including assistance with referrals to community mental health services and resources.
School services:
• Direct consultations for enrolled school staff.
• Mental health education and training.
Who does DMS TCHATT serve?
DMS TCHATT provides services to school districts, staff, students and families living in 13 Central Texas counties: Bastrop, Blanco, Burnet, Caldwell, Coryell, Fayette, Hamilton, Hays, Lampassas, Lee, Mills, Travis and Williamson.
Which school districts offer DMS TCHATT services?
View all of our current district partners here: COSH@bcm.edu
How much does TCHATT cost?
TCHATT is funded through the Texas Legislature and is offered free of charge to school districts, students and families.
What is a “campus liaison”?
A campus liaison is a school staff member, typically a counselor or nurse, who works closely with TCHATT staff to ensure successful implementation of the TCHATT program on their campus. Campus liaisons identify students who could benefit from TCHATT services and schedule and facilitate appointments on their behalf.
What are the DMS TCHATT program’s hours of operation?
The TCHATT program is available Monday through Friday, 8 a.m.-5 p.m.
Does TCHATT provide services in languages besides English?
TCHATT can provide services in all languages, including American Sign Language (ASL).
How do I reschedule or cancel a TCHATT appointment?
Please call us at 512-763-7523 to cancel or reschedule your appointment.
How do I find a school district or campus outside of the DMS catchment area?
Please use this statewide map provided by the Texas Child Mental Health Care Consortium.
Telehealth
How many appointments does a student have with a DMS TCHATT provider?
Most students in TCHATT receive an average of five sessions. If a student needs continued care, TCHATT staff will work with the student’s guardian to identify an appropriate referral.
Does a student need health insurance to see a DMS TCHATT provider?
No. The TCHATT program is offered free of charge. TCHATT providers may ask a student/family about insurance coverage if they plan to refer the student to a provider in the community for follow-up care.
Who conducts DMS TCHATT sessions with students?
TCHATT providers include pediatric psychiatrists, psychologists, licensed clinical social workers and counselors. The type of provider is assigned based on the needs of the student. Please note: Dell Medical School is a training facility and your provider may include mental health trainees who provide care under the supervision of a licensed clinician.
How long is a TCHATT appointment?
Sessions can range from 30 minutes to 90 minutes, or more.
