Get in Touch
General Inquiries
Call Us
To reach the Dell Medical School hub at The University of Texas at Austin:
512-553-2775
Email Us
TCHATT@austin.utexas.edu
General Contact Form
Please use this statewide map, with contact information, provided by the Texas Child Mental Health Care Consortium.
*Please allow up to 5 business days for a response
Contact Form
Scheduling
If your child is currently enrolled and you need to cancel or reschedule their visit:
Call Us
512-763-7523, Option 7
Email Us
Contact our team for registration and scheduling needs:
txaus-mb-tchatt@ascension.org
Frequently Asked Questions About Contacting TCHATT
How do I contact CPAN and PeriPAN?
Call 888-901-2726, and follow the prompt for direct routing to your regional team for psychiatry consultation, referrals, and resources. You can also email CPAN at COSH@bcm.edu for more information about the program or to schedule an in-person or virtual presentation about services. You can also use the contact form on our website to reach the Texas PeriPAN team: TXPeriPAN.org
What information do you need from me when I call?
The reason for the call, the patient’s name or initials, date of birth, race, ethnicity, insurance information (if applicable), medical/patient record number (so that staff can reference the call if you call again on the same patient), and the zip code of where the patient lives (so that staff can look for referrals closest to the patient’s home). Staff will also need a good contact number and email/fax number for sending any referrals/resources you need.
What times can I call CPAN and PeriPAN for help?
Staff are live on the phones Monday-Friday, 8 a.m.-5 p.m., except for institutional holidays (e.g., Christmas, Thanksgiving, etc.). There is also a secure voicemail system where you can always leave a message outside of these times and receive a call back during regular business hours the next business day.
