MAC COMPUTER MANDATE TO MIGRATE:
IF YOU HAVE A UT ISSUED MAC COMPUTER, YOU MUST FOLLOW THESE STEPS TO MIGRATE YOUR COMPUTER TO THE NEW CAMPUS MANAGEMENT SYSTEM: CLICK HERE FOR INSTRUCTIONS AND ASSISTANCE
AUDIO VISUAL / CLASSROOM SUPPORT HOTLINE
512-232-4400 (Mon – Fri, 8am-5pm)
- Immediate Audio and Visual technology assistance in a classroom or conference room.
- For tutorials in a specific classroom or CoFA IT-supported AV space.
FACULTY AND STAFF COMPUTER SUPPORT
512-475-9400 (phone hours here)
- This number puts you in touch with the Central Campus IT Service Desk. They handle all calls for our Computer Support team.
- If they are unable to solve your issue they will send a ticket to our team and we’ll be in contact via that ticket as soon as possible.
- Important information to provide:
- That you are from the College of Fine Arts
- UT Tag (for computers issues; silver tag with number on it)
- location room/bldg
- contact phone number
- other people who are involved
- as a detailed description of the issue as possible
- how urgent it is
- You can check on the status of a ticket here: https://ut.service-now.com/sp (Requires Login)
- Be sure to click on the login button in the top right-hand corner of the webpage.
- For less urgent items, you can create a ticket in the Service Portal (remember to login)
COMMON SOFTWARE UPDATES AND INSTALLATION: SELF SERVICE
- MACS: INSTRUCTIONS HERE
- WINDOWS: INSTRUCTIONS HERE
HOW TO REQUEST COMPUTERS, PERIPHERALS, SOFTWARE or EVENT SUPPORT
Each unit in the college has specific roles in place to communicate needs to our IT team. Depending on where you work, that might be a different role. We suggest you talk with your manager and if they have a question we recommend they reach out to the unit’s main office where they would ask for anything that would require funding or significant effort to fulfill.
ABOUT US
The College of Fine Arts IT team is comprised of professionals who deliver audio visual, computer, networking, systems, and information security services to the college. We are not officially tied to any other IT support group on campus, however, we are in frequent collaboration with our IT colleagues to meet the needs of our students, faculty, and staff. Our value is how well we understand the needs of artists, instructors, and the administrations that support their endeavors.
