Our value is how well we understand and serve the needs of artists, instructors, researchers, and the administrations that support their endeavors.
The College of Fine Arts IT team is comprised of professionals who deliver audio-visual, computer, networking, systems, and information security services to the college. We are not hierarchically tied to any other IT support group on campus, however, we are in frequent collaboration with our IT colleagues to meet the needs of our students, faculty, and staff.
Our IT Support Models
UT Computers: To serve CoFA, we collaborate with the UT Service Desk which has a way to get tickets to us directly. When you create a ticket it will get to us and whoever is available and qualified will be in touch with you. They also use that ticket to gather needed info and to collaborate with other team members.
We work through incoming tickets already placed through the Service Desk so they can give people the time and focus they need to assist them. Our team members are already dedicated to helping those who already have a trouble ticket with us so we look to the Service Desk to answer the phones for us so you can quickly initiate your support call to them.
FYI re personally owned devices: Our local IT team can only work on UT-owned devices – not personal devices. The Service Desk you first contact will do their best to resolve any issues on personally owned technology.
AV / Classrooms: Due to the urgency of instruction and presentation – we have a direct line to our AV team that will respond quickly to any calls regarding our AV spaces; most of which are classrooms.
Brad Johnston, Director of Information Technology