Category Archives: UTET

UT Works in the Wild!

Updates, UTET, UTWorks, ,

As I sit down to reflect on the journey we’ve embarked on with UT Works, I am filled with a sense of pride and accomplishment. Last month, we successfully replaced an obsolete mainframe software system with a modern, cloud-based solution. This new system, UT Works, is already having a significant impact on our operations.

The thing that is note-worthy to me personally is that this is the first program of this size and scope that I had a chance to be an Executive Sponsor of with our Chief Operation Officer, Jim Davis. It was an amazing experience getting to see our teams work toward such an ambitious goal. It gives me significant hope for our future modernization efforts.

The launch of UT Works is the culmination of two years of collaboration and planning across multiple University units. This new system is helping our team members enhance mission-critical projects, provide data for capital improvements, and streamline workflows. For instance, you may have noticed facilities’ team members now using iPads to manage their work — a clear sign of our transformation from outdated applications to innovative technological solutions.

UT Works worker using iPad to fix a problem.

The feedback we’ve received about the system has been incredibly positive, from frontline workers to project managers. One team member shared, “Learning and discovering UT Works together has been an incredible team-building experience, bridging the old and new!” Another mentioned, “The ability to take and view pictures of parts and equipment greatly aids in identifying necessary items for maintenance.” And one more added, “I love that both minor and major projects can be managed seamlessly in the same platform!”

The success of UT Works is a testament to the sheer number of determined people working in Business and Financial Services; Facilities Services; Planning, Design and Construction; University Housing and Dining; and Utilities and Energy Management. These team members worked with the UT Works technical team, UT Enterprise Technology, and the vendor to design a system that will meet the University’s future needs.

Operational excellence is the foundation of our work together, and this project is a shining example of that. I encourage everyone to recognize our colleagues across the University for successfully implementing this milestone. And if you see a member of our operational team in the field, give them a shout-out. Together, these great stewards of the University make this place run.

For those involved in this transformation, thank you for being part of this incredible journey. I want to continue to build on this success and strive for even greater achievements in the future. We have the team in place and our campus partners are lining up for the future.

The Heroes of Holiday Breaks

Thoughts, UTET,

Each year as the holidays approach, our campus becomes quieter. Students head home, faculty and staff enjoy a well-earned break, and the hallways of our buildings are momentarily still. But behind the scenes, something else is happening—our teams are hard at work.

Holiday breaks are a critical time for IT across campus. While many of us take time off to recharge, these dedicated professionals are upgrading systems, performing maintenance, deploying new features, and addressing the work that can’t be done during the busier semesters. They use the quiet of these breaks to carry out essential tasks that keep our digital infrastructure secure, up-to-date, and ready for the return of students, staff, and faculty.

Think about all the technology we rely on every day—the networks that connect us, the systems that enable our research, the learning platforms that bring classes to life. During the semester, these systems must be always on, always accessible. There’s no room for downtime when thousands of people depend on them. That makes holiday breaks the perfect opportunity for IT to do the behind-the-scenes work that ensures everything runs smoothly.

I was invited to the Winter Break IT Maintenance Coordination meeting today and was happy to see that it was a much broader group than just our teams in Enterprise Technology. On the call were many of the College IT directors whose buildings and customers will be directly impacted by all the planned work. At other places I have worked, we did meetings like this each year, but they were mainly for us to coordinate internally. It was a very nice surprise to see our campus-wide colleagues in the meeting giving feedback, taking notes, and sharing ideas.

Teams meeting in progress.

The team shared dozens of projects that they will be engaged in over the break, giving our campus partners the time and space to ask questions and provide feedback. One of the things I like about this meeting is that it levels the playing field in a way that gives all the critical information we need to do our jobs well.

To our IT colleagues: thank you. Thank you for your dedication, for working when others are resting, and for making sure the technology we depend on is reliable and ready. The holiday season may be a time of rest for many, but it’s also a time of incredible effort and teamwork for you. And for that, we are deeply grateful.

So, as you enjoy your break, spare a thought for the people working behind the scenes to make it all possible. Here’s to the IT teams—working through the quiet to support the future.

Mid Century UT Enterprise Technology

AI, UTET,

I am not sure what it is about the UT brand that makes me think about the mid-century modern aesthetic. Maybe it is the overall color palette, or some of the rooms I have seen while working in Main. Whatever it happens to be, I really like the vibe of these images that I generated while working on a presentation. I needed some images that spoke to the overall scale of our work and for some reason the AI chose to zero in on this look. I used DALL•E to describe a bunch of styles, but when I stumbled onto this look and feel, I asked it to make one for each part of our org. I love the Mad Men vibe that some of them throw off.

September 2024 Updates from the Office of the CIO

Updates, UTET,

As we continue to innovate and improve our services at the University of Texas, I am thrilled to share some of the significant accomplishments and updates from our recent initiatives. These efforts reflect our commitment to enhancing the student experience, optimizing our operations, and staying at the forefront of technology.

New Q-drop Form Launch We are excited to announce the launch of a new Q-drop form and workflow on September 12. This new system standardizes the process for students to withdraw from classes after the census date, making it more efficient and user-friendly.

Fall 2025 Undergraduate Applications For Fall 2025, standardized test scores will once again be required for applications. Additionally, we have introduced Early Action, reduced the number of short answer questions, and implemented a new waitlist process to streamline the application experience.

Data Center Migration We are pleased to welcome UTMB as a new regional customer in our data center. This migration will help reduce operating costs and free up budget for other important projects.

UT Directory Modernization The UT Directory is undergoing a significant upgrade from a Perl interface to a Python framework. This modernization effort will improve maintainability and performance, ensuring a better experience for all users.

ID Card Modernization Our ID Card Center is also being modernized to enhance efficiency, reduce wait times, and transition functionality off the Mainframe. These improvements will benefit students, faculty, and staff alike.

Digital Accessibility Center We are establishing a Digital Accessibility Center to address accessibility issues, expand captioning services, and comply with new ADA regulations by April 2026. This initiative underscores our commitment to inclusivity and accessibility for all members of our community.

AWS Connect Implementation University Health Services has successfully implemented the first AWS Connect queue, with plans to expand further. This implementation will save costs and increase our internal expertise in cloud-based solutions.

These accomplishments would not have been possible without the hard work and dedication of our ET team and all of our partners. Thank you for your continued support and collaboration.

CIO Updates September 2024Download

August 2024 Updates from the Office of the CIO

Updates, UTET,

I am thrilled to share the progress we have made in recent months. Our collective efforts have led to significant advancements that have not only enhanced our digital infrastructure but also improved the overall experience for our community.

One of our major accomplishments is nearing completion with two significant network equipment lifecycle projects. The installation of wireless access points is 97% complete, with 3,636 out of 3,759 access points installed across 160 buildings. This project supports newer encryption technologies, improves Wi-Fi performance, and accommodates more user devices. Additionally, the installation of vulnerable switch replacements is 96% complete, with 976 out of 1,020 switches installed across 162 buildings. This initiative reduces risk by eliminating switches that can no longer be security patched, vastly improves performance, and reduces the number of switch models we need to support, lowering the complexity of operations and improving service.

We have also made significant strides in teaching and learning technology. The Simple Syllabus Tool, which provides an easily usable, standardized template for syllabus production and submission, has seen a 259% increase in adoption for the Fall 2024 term compared to Spring. Additionally, we have completed 73 Canvas integration requests between July 1 and August 29, 2024, with 19 more in progress. These integrations ensure that faculty needs are met while protecting student data and lowering the University’s risk of exposing FERPA data.

Another noteworthy achievement is the launch of the Guest Authentication SSO service. This service enhances application access and security for UT guests, visitors, private industry partners, and research collaborators, significantly reducing the need for guest EIDs. Early adopters, such as the Texas Advanced Computing Center and The Alienware Longhorn Esports Arena, have reported high user satisfaction and seamless integration, illustrating the potential for broader application across the University.

These accomplishments are a testament to the hard work and dedication of our Enterprise Technology (ET) team and our partners. Your unwavering commitment and collaboration have been invaluable in achieving these milestones. Together, we have set a new standard for excellence and innovation.

Thank you for your continued support and collaboration. Let’s keep pushing the boundaries and achieving great things together.

CIO Updates August 2024Download