UT Shield

, Filed Under: Internship

Client Services Internship with Sprinklr

Client Success Intern
Sprinklr
Austin, TX, United States
Intern
Role definition and primary responsibilitiesLong past the era of plug-and-play, global brands with distributed infrastructure networks need help managing their social media software deployments for their specific business requirements. Sprinklr is looking for interns to assist our Success Directors and to grow our expanding need for Success Managers who can ensure the following outcomes from every client deployment:

  • Client expectations regarding platform management, use and value proposition are met
  • Platform management aligns to strategic social objectives
  • Success Management is executed in such a way as to anticipate future client needs or business requirements that may occur
  • Sprinklr establishes a relationship built on trust with every partner and client champion

 

Success Manager Intern (SMI) will ensure that every client derives the most value possible from the Sprinklr experience. SMI’s will report directly to Success Directors (SD) and will act as a day-to-day resource, assisting the SD in managing client happiness, and supporting SDs to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration. SMI will be involved in working with internal Sprinklr Success team to assist in tasks related to managing client tasks and/or growing existing accounts. Tasks include basic platform configuration activities, support ticket management, communication organization and general account support of the SD.

Desired Skills and Experience

 

Requirements

  • Pending or recent college graduate pursuing 4-year college degree.
  • Excellent written and verbal communication skills
  • Ability to work independently and as a member of a team
  • Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Twitter, YouTube, Foursquare, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software)
  • Extremely strong communication and presentation skills
  • Passion for solving challenges and commitment to making clients happy
  • Ability to work effectively under deadlines and juggle several assignments simultaneously
  • (Preferred) Fluency in social media platforms and direct experience in working with social media management software
  • (Preferred) Strong technical background with advanced computer skills

 

  • Technical Addendum:
  • Experience using;
    • Microsoft Word, Excel, PowerPoint, and Google App Suite (Drive), Instant Message technologies (Skype)
  • Knowledge of web usability best practices, website navigation design and flow, content classification, and content management methods and systems

Apply Here: https://hire.jobvite.com/Jobvite/Job.aspx?m=n0CA6uwh&j=o7zo1fwP