Company Description:
Tecovas is revolutionizing the western-wear market as the first brand to make beautiful, handcrafted cowboy boots and sell them exclusively directly to customers. We are a rapidly-growing startup brand based in Austin, Texas with boot making operations in León, Mexico. We have an amazing cohort of customers, venture capital-backing, and a core team ready to expand and disrupt the US boot market.
This role will report to the Customer Experience Manager and will work closely with the Founder/CEO.
-Serve as the first point of contact for new and existing customers through our communication channels.
-Gain cross-functional experience in sales, events, marketing, and other customer-facing functions as desired
-Partner with leadership team to create and execute new policies, procedures and customer retention programs
-Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues.
-Provide thoughtful advice to questions related to product, including style, fit, and customer-specific recommendations
-Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and future Tecovas team members
-Independent, results-driven work ethic
-Ability to manage difficult customer situations in a calm, positive manner
-Great communication skills
-Comfort with ambiguity and working in a fast-paced startup environment
-Utmost character, honesty, and transparency so as to accurately represent our brand ethos